STORE POLICY

CUSTOMER CARE

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PRIVACY & SAFETY

1. Introduction

At EasyMake Food Products, we are committed to safeguarding the privacy and safety of our customers, employees, and partners. This Privacy and Safety Policy outlines our practices concerning the collection, use, protection, and disclosure of personal information, as well as our dedication to providing safe and high-quality food products.

2. Personal Information Collection and Use

2.1. Customer Information: We collect and use personal information from our customers, such as names, contact details, and payment information, solely for the purpose of processing orders, providing customer support, and delivering our products to you. We will not share or sell this information to third parties without your explicit consent.

2.2. Employee Information: For our employees, we collect necessary personal information for employment purposes, such as payroll processing, benefits administration, and HR management. We ensure that this information is securely stored and accessed only by authorized personnel.

2.3. Marketing Communication: With your consent, we may use your contact information to send you marketing communications, special offers, and updates about our products and services. You can opt-out of such communications at any time by following the unsubscribe instructions provided in the messages.

3. Data Security and Protection

3.1. Information Security: EasyMake employs industry-standard security measures to protect personal information from unauthorized access, alteration, disclosure, or destruction. We use secure encryption and secure socket layer (SSL) technology during data transmission to safeguard your data.

3.2. Payment Security: EasyMake ensures that all payment information is processed securely through trusted and PCI-DSS compliant payment processors. We do not store credit card or financial information on our servers.

3.3. Employee Training: Our employees undergo regular training to ensure they understand the importance of data security and privacy. They are required to follow strict guidelines and protocols when handling personal information.

4. Product Safety and Quality

4.1. Ingredient Sourcing: EasyMake Food Products sources ingredients from reputable suppliers and conducts thorough quality checks to ensure that our food products meet the highest standards of quality and safety.

4.2. Manufacturing Standards: Our manufacturing facilities adhere to strict hygiene and safety standards, complying with all applicable food safety regulations.

4.3. Allergen Information: EasyMake clearly labels allergens present in our food products to ensure customers can make informed choices based on their dietary needs.

5.Cookies and Tracking

5.1. Website Cookies: We use cookies on our website to enhance user experience and gather non-personal information about website usage. You can adjust your browser settings to accept or reject cookies or request to be notified when cookies are being sent.

6. Disclosure to Third Parties

6.1. EasyMake may share personal information with trusted third-party service providers, such as shipping companies, payment processors, or marketing platforms, only to facilitate our business operations. We ensure that these third parties maintain the confidentiality and security of your information.

7.Compliance with Laws

7.1. EasyMake complies with all applicable privacy laws and regulations. In the event of any breach or data incident, we will promptly notify affected individuals and relevant authorities as required by law.

8.Changes to the Policy

8.1. This Privacy and Safety Policy may be updated from time to time to reflect changes in our practices or legal requirements. We encourage you to review this policy periodically.

For any questions or concerns regarding this Privacy and Safety Policy, please contact us at customer care.

WHOLESALE INQUIRIES

1. Purpose

The purpose of this policy is to establish a standardized process for customers placing wholesale orders with EasyMake. This policy aims to ensure smooth communication, efficient handling of wholesale orders, and prompt resolution of any issues or inquiries that may arise during the wholesale order process.

2. Scope

This policy applies to all customers placing wholesale orders with EasyMakeand all employees involved in processing wholesale orders.

3. Wholesale Order Contact Information

Customers placing wholesale orders are encouraged to contact our dedicated Wholesale Order Customer Care team for any order-related inquiries, concerns, or support. The contact details for Wholesale Order Customer Care are as follows:

- Phone: 9740909765
- Email: dhakshfoodindustries@gmail.com
- Operating Hours: 9AM - 5PM

4. Reasons to Contact Wholesale Order Customer Care

Customers may contact Wholesale Order Customer Care for the following reasons:

a. Order Inquiries: For tracking order status, shipping information, and estimated delivery times.
b. Product Information: For questions about products, specifications, or any product-related concerns.
c. Order Modifications: To request changes or updates to the existing wholesale order before shipment.
d. Order Cancellations: To initiate order cancellations as per the company's cancellation policy.
e. Damaged or Defective Products: For reporting any damaged or defective items received in the wholesale order.
f. Missing Items: To report any missing items from the delivered wholesale order.
g. Returns and Refunds: For assistance with the return and refund process as per our company's return policy.
h. Billing and Payment Inquiries: For inquiries related to invoices, payment methods, or any billing-related matters.

5. Wholesale Order Escalation

Our Wholesale Order Customer Care team is dedicated to resolving customer inquiries promptly. However, if a customer feels that their issue requires further attention, they may request an escalation. In such cases, the customer's concern will be reviewed by the Wholesale Order Manager, who will work diligently to provide a satisfactory resolution.

6. Training and Empowerment

Our Wholesale Order Customer Care team members undergo regular training to stay updated on product knowledge, company policies, and customer service skills. They are empowered to make decisions within the scope of this policy to ensure efficient order management and customer satisfaction.

7. Feedback and Suggestions

We value our customers' feedback and suggestions to improve our services continually. Customers are encouraged to provide feedback on their wholesale order experience with EasyMake to help us enhance our customer service and overall operations.

8. Conclusion

At EasyMake , we strive to provide an exceptional wholesale order experience for our valued customers. This policy is designed to facilitate effective communication and timely resolution of any issues related to wholesale orders. Our commitment to customer satisfaction remains paramount, and we are dedicated to exceeding our customers' expectations.

For any questions or further information about this policy, please contact our Wholesale Order Customer Care team.

PAYMENT METHODS

- Credit / Debit Cards
- Wallets

- Offline Payments